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UKG HR Service Delivery

Integrates with any HRIS.

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What is HR Service Delivery and How Does it Work?

UKG HR Service Delivery platform makes it easy for HR teams to automate almost any manual process, respond to employee requests, and actively manage all related employee documents—all from one platform that integrates with any HRIS. It's designed exclusively for HR, giving them exactly what they need to improve both their team's productivity and the employee experience.

  • Give HR teams the ability to get the job done, including the ability to save templated responses, access employee files directly from within a case, and automate manual work
  • Eliminate manual, repetitive tasks for streamlined processes
  • Quickly generate complex documents
  • Reduce the workload for your front line HR representatives by providing self-service options for employees
  • Measure performance to quickly identify opportunities for improvement
  • Mitigate security risks and reduce compliance headaches

HR Service Delivery Solution: What Does it Include?

Want to help your HR teams upgrade the employee experience, simplify complex operations, and ease compliance management? UKG HR Service Delivery is the answer.

HR File Management Make it simple for HR to actively manage employee documents and stay compliant. Create, store, access, share, and delete employee files in one secure place, accessible on any device.
Case Management & Knowledge Base Give employees access to a personalized knowledge portal, along with the ability to send a request to HR, view the status of the request, and engage with the HR manager in charge of the request.
Process Automation Equip your HR team with the tools they need to effectively support all HR work-life events, including those that span multiple software systems. Create workflows and forms with ease and also quickly adapt them to support any changes for additional flexibility.
Employee Surveys and Sentiment Analysis Understand what employees care about and how they feel about the organization. Collect and understand employee feedback, with the unique ability to analyze unstructured data and detect emotions.
Advanced Analytics Provides HR representatives with progress against KPIs, such as SLAs (service level agreements), and insight into what employees need.

HR Service Delivery Solution: What's the ROI?

UKG HR Service Delivery makes it easy for HR to help employees, anytime anywhere.
There are many benefits of using an HR service delivery solution. Here are just a few:

Achieve Strategic Business Goals

HR teams have an abundance of strategic business goals they're driving, learn how an HR Service Delivery solution can help you:

  • Proactively manage HR compliance
  • Power your HR Shared Service Center
  • Run and optimize your processes, including onboarding, internal transfers, and offboarding
  • Align employees during a merger or acquisition
  • Support every step of an employee’s lifecycle

Improve the Employee Experience

UKG HR Service Delivery provides a great experience for both employees and HR throughout various processes such as crossboarding, relocation, promotions, tuition reimbursement, and more. HR can easily manage employee requests, whether the employee is remote, in a different geography, or without a desk and computer.  They can also provide transparency into these processes so employees can track the status of their request. Finally, employees can access information on-demand via the self-service knowledge portal.

Increase Employee Adoption

Adoption is critical to the success of any enterprise software. Our products are designed to be user-friendly. We make the experience as easy as possible for any user, from the employee searching for help, to the people manager approving a request, to the service center representative answering a complex employee question, to the HR leader looking for insights and analytics.

Manage Global Compliance

We understand the massive business benefits HR can drive by reducing risk. The compliance features within UKG HR Service Delivery make it easy for HR to proactively manage compliance in any country where they have employees, avoiding fines and mitigating risk.

Integrates with any HRIS

PeopleDoc is a solution designed to easily connect with your existing HR systems. There is no need to re-enter data that already exists in another HR system, and no need for your IT team to build complex code that get systems to communicate.

THE GOODS

THE GOODS

Resources

[Video] HR Service Delivery Product Tour

See how UKG HR Service Delivery eases the strain on HR while providing a convenient and efficient experience for employees during their times of need.

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PeopleDoc for SuccessFactors: Powering HR Service Delivery

Uncover how UKG HR Service Delivery for SuccessFactors performs advanced use cases that simplify work for you and your employees.

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Building HR Service Delivery on a Global Scale

Learn how American Express has undergone an initiative to globalize its HR Service Delivery in order to increase efficiency and engagement, as well as to bring a consistent experience to global leaders.

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