HR spends too much time responding to simple and repetitive questions, generated by employees who expect almost instantaneous responses. An employee portal and case management solution empowers employees to find personalized HR information, and also enables HR to route and rapidly respond to more complex, non-routine requests.
PeopleDoc HR Case Management and Knowledge Portal changes the way HR provides employees with information. Create searchable, personalized knowledgebase articles, as well as workflows to route and track employee requests.
Enable employees to find the answers to their own HR-related questions in a searchable and personalized knowledge portal, and to easily communicate with HR for more complex requests.
Limit access and visibility to cases based on the user’s role, and securely manage employee data. Track changes to employee requests, such as assignment changes and addition of notes.
Quickly access relevant employee files in one click from within a case for faster resolution. Initiate automated process based on employee requests entered through case management. And any documents generated from a case or process automatically flow into the employee digital file.a vel