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HR spends too much time responding to simple and repetitive questions, generated by employees who expect almost instantaneous responses. An employee knowledgebase and case management solution empowers employees to find personalized HR information, and also enables HR to route and rapidly respond to more complex, non-routine requests.
THE GOODS
Our solution enables employees to quickly get answers to their HR questions.
An HR Shared Service Center (HRSSC) makes it easier for HR to help employees, consequently increasing employee satisfaction – when it’s done right.
Laurie Zaucha, VP of HR and Organizational Development at Paychex, shares HR best practices for meeting today’s employee expectations and the future of work.