Employee Case Management

Enable employees to find the answers to their own HR-related questions in a searchable and personalized knowledgebase, and to easily communicate with HR for more complex requests.

Reduce the number of requests HR receives by email or phone, and improve HR responsiveness by automatically routing employee requests to the right HR specialists. Easily create new processes and tailor workflows to automate HR transactions.

Limit access and visibility to HR cases based on the user’s role, and securely manage employee data. Track changes to employee requests, such as assignment changes and addition of notes.

Track and report on key metrics, such as SLA performance, requests by category, time to resolve, and more in order to measure and continuously improve HR service delivery performance.

Enable Tier Zero support via the knowledgebase to reduce inbound requests. Provide HR service representatives in your HR Shared Service Center with technology to support employee requests and questions—and to measure success.

Quickly access relevant employee files in one click from within a case for faster resolution. Initiate automated process based on employee requests entered through case management. And any documents generated from a case or process automatically flow into the employee digital file.