HR spends too much time responding to simple and repetitive questions, generated by employees who expect almost instantaneous responses. An employee portal and case management solution empowers employees to find personalized HR information, and also enables HR to route and rapidly respond to more complex, non-routine requests.
PeopleDoc HR Case Management and Knowledge Portal changes the way HR provides employees with information. Create searchable, personalized knowledgebase articles, as well as workflows to route and track employee requests.
Empower Employees and Increase Satisfaction
Enable employees to find the answers to their own HR-related questions in a searchable and personalized knowledge portal, and to easily communicate with HR for more complex requests.
Increase HR Efficiency
Reduce the number of requests HR receives by email or phone, and improve HR responsiveness by routing employee requests to the right HR specialists, the first time. Easily create new processes and tailor workflows to automate HR transactions.
Ensure Confidential Case Management
Limit access and visibility to cases based on the user’s role, and securely manage employee data. Track changes to employee requests, such as assignment changes and addition of notes.
Define and Monitor KPIs to Optimize HR Service Delivery
Track and report on key metrics, such as SLA performance, requests by category, time to resolve, and more in order to measure and continuously improve HR service delivery performance.
Support Your Shared Service Center
Enable Tier Zero support via the knowledge portal to reduce inbound requests. Provide HR service representatives in your HR Shared Service Center with technology to support employee requests and questions - and to measure success.
A Complete Solution