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Premium Success Service

Maximum Productivity and Peace of Mind

Dedication to our customers’ success has earned PeopleDoc the highest loyalty rate in the industry.

For clients who want a deeper partnership to reliably navigate complex HR transformation and achieve expected ROI and adoption, we offer Premium Success Service. Premium Success Service provides an ongoing dedicated Client Success Manager, exclusive access to experts and information, and additional technical resources such as an unlimited access to a staging environment.

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Premium Success Service customers love the extra support, guidance, and access.

WHAT WE OFFER:

The Customer Success Manager Partnership

Premium Success Service customers partner with a long-term designated Customer Success Manager (CSM) from Day 1. Your CSM brings strong HR experience and business acumen along with technical understanding to proactively ensure your investments achieve your HR KPIs and business outcomes.

Expert Advice and Exclusive Access to Knowledge

Benefit from the knowledge and collaboration of HR tech experts in the PeopleDoc network, including custom expert sessions, PeopleDoc University passes, and peer-to-peer networking with other Premium customers.

Additional Technical Resources and Priority Support Handling

Premium Success Service customers receive a greater level of technical resources and support, including access to a Staging environment for testing, direct phone access to PeopleDoc support, 24/7 phone support for Level 1 issues and priority handling of tickets.

THE GOODS

Resources

Overview: Premium Success Services

PeopleDoc proactively works with customers to ensure they are getting the most out of our products.

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Overview: Customer Success and Support Services

Today and Tomorrow – helping you today while keeping your interests in mind for the future.

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Overview: HR Compliance Assist

PeopleDoc HR Compliance Assist is a one-stop online shop to help global HR leaders manage HR compliance and reduce employee data privacy risks.

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