The Art and Science of Listening to the Voice of the Employee

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Employee experience (EX) is everything today, but to truly transform the EX, organizations must first listen to the voice of the employee (VOE). The VOE is a reflection or recounting of your employees’ actual experience at work. To capture it, companies need a way to listen to employees and then follow through with action—it's a mix of art and science.

You may be thinking, “We already implement a yearly employee engagement survey.” The traditional employee engagement survey often falls short in capturing the true VOE, which is not only what employees are saying, but also how they're feeling. Now, organizations can get a deeper understanding of what employees are really thinking through advances in technologies like natural language processing and machine learning.

In this webinar, Christa Manning, Director, Human Capital Management Innovation, Ultimate Software, will discuss recent research showing how these technologies are becoming fundamental to delivering a great employee experience, supporting managers in constructive performance conversations, and establishing a culture of trust.



Christa Degnan Manning, Vice President, Solution Provider Research, Bersin by Deloitte, Deloitte Consulting LLP

Christa Degnan Manning

Director of Human Capital Management Innovation at Ultimate Software

Christa Manning is a research-driven thought-leader supporting organizations and helping individuals understand and use the latest technologies to enable workplace productivity and performance. Frequently quoted by leading business and trade media, she has presented on trends, leading practices, and technology challenges and benefits at industry and user conferences globally throughout her career. Most recently Christa led HR technology strategy and solution provider research for Bersin, Deloitte Consulting LLP, following leadership roles at American Express, AMR Research (acquired by Gartner Group), Aberdeen Group, and as an independent analyst.

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