Live Chat Doesn’t Work for HR

PeopleDoc Tech Takes

Conversational Care vs. Live Chat

Providing highly efficient and hyper-personalized services to employees at scale has been an ongoing challenge for HR teams everywhere.

Once thought to be a tool that would greatly improve service levels, live chat is being abandoned by HR organizations in favor of a faster, scalable, and more secure approach to employee communication - conversational care.

Conversational Care is based on the modern way we communicate. Like text messaging, it is a single channel for threading together conversations between employees and HR representatives.

HR Conversational CareTo better understand the limitations of live chat, read why PeopleDoc has chosen to take a messaging approach to employee conversations and learn:

  • Why live chat doesn’t work for HR
  • What conversational care is and how it benefits both employees and HR
  • PeopleDoc’s vision for the future of employee conversations

Enhance your tech know-how and download our quick overview, 
PeopleDoc Tech Takes: Conversational Care vs. Live Chat. 

Learn more about Conversational Care
and why it is replacing live chat

Read why live chat doesn’t work for HR

PeopleDoc by Ultimate Software is now UKG

UKG delivers best-in-class HR and workforce management in an unmatched suite of solutions and services, backed by people who care about you and your people. We create global workforce experiences that are more meaningful and connected for all people, wherever they are and whatever industry they work in. That means insights are deeper, work is easier, and interactions are more impactful—powering breakthrough outcomes for businesses and the people that move them forward.

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