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Live Chat Doesn’t Work for HR

PeopleDoc Tech Takes

Conversational Care vs. Live Chat


Providing highly efficient and hyper-personalized services to employees at scale has been an ongoing challenge for HR teams everywhere.

Once thought to be a tool that would greatly improve service levels, live chat is being abandoned by HR organizations in favor of a faster, scalable, and more secure approach to employee communication - conversational care.

Conversational Care is based on the modern way we communicate. Like text messaging, it is a single channel for threading together conversations between employees and HR representatives.

HR Conversational CareTo better understand the limitations of live chat, read why PeopleDoc has chosen to take a messaging approach to employee conversations and learn:

  • Why live chat doesn’t work for HR
  • What conversational care is and how it benefits both employees and HR
  • PeopleDoc’s vision for the future of employee conversations


Enhance your tech know-how and download our quick overview, 
PeopleDoc Tech Takes: Conversational Care vs. Live Chat. 

Learn more about Conversational Care
and why it is replacing live chat


Read why live chat doesn’t work for HR

About PeopleDoc

PeopleDoc is on a mission to make the difficult job of HR easier. The PeopleDoc HR Service Delivery platform helps HR teams more easily answer employee requests on demand, automate employee processes, and manage compliance across multiple locations. PeopleDoc cloud solutions include case management, process automation and employee file management. 100% software as a service, PeopleDoc solutions integrate with existing HR systems, can be implemented in 8-12 weeks, and are designed for agile ongoing use by HR teams serving diverse workforces. PeopleDoc serves more than 1,000 clients with employees in 188 countries in twelve languages with a 100% customer retention rate.

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