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Live Chat Doesn’t Work for HR

PeopleDoc Tech Takes

Conversational Care vs. Live Chat


Providing highly efficient and hyper-personalized services to employees at scale has been an ongoing challenge for HR teams everywhere.

Once thought to be a tool that would greatly improve service levels, live chat is being abandoned by HR organizations in favor of a faster, scalable, and more secure approach to employee communication - conversational care.

Conversational Care is based on the modern way we communicate. Like text messaging, it is a single channel for threading together conversations between employees and HR representatives.

HR Conversational CareTo better understand the limitations of live chat, read why PeopleDoc has chosen to take a messaging approach to employee conversations and learn:

  • Why live chat doesn’t work for HR
  • What conversational care is and how it benefits both employees and HR
  • PeopleDoc’s vision for the future of employee conversations


Enhance your tech know-how and download our quick overview, 
PeopleDoc Tech Takes: Conversational Care vs. Live Chat. 

Learn more about Conversational Care
and why it is replacing live chat


Read why live chat doesn’t work for HR

About PeopleDoc by Ultimate Software

PeopleDoc by Ultimate Software is committed to putting people first. The PeopleDoc HR Service Delivery platform helps HR teams upgrade the employee experience, improve HR agility, and ease compliance management.

PeopleDoc’s cloud solutions provide employee case management, knowledge portal, process automation, employee file management, and eVault capabilities.

PeopleDoc is part of Ultimate Software, a leading global provider of cloud-based human capital management solutions serving more than 6,600 customers worldwide.

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