In order to succeed, a shared service center must do more than reduce the cost of the HR function; it must create the foundation for exceptional HR service delivery.
In this case study presentation, learn how a global financial services company is avoiding the pitfalls of implementing a shared service center, and realizing benefits beyond cost savings by:
- Establishing global end-to end processes
- Providing differentiated service to users based on their needs
- Developing SLAs and metrics to monitor service delivery
- Creating a flexible HR organization that can adapt with the business