How HR Case Management fits within an HR Service Delivery Cloud

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Employee-Focused Software Empowering Better Service Delivery

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Make a huge impact on employee engagement levels and HR productivity measures when you use HR technology that provides your employees the same level of service as you’d provide to your top customers.

HR Case Management and Knowledge Portal solution allows HR teams to handle cases efficiently while giving employees an unmatchable experience. Employees can find answers to simple HR questions with a personalized knowledge portal, and automated workflows can be created for more sensitive cases for precision and scalability.

Our integrated HR Service Delivery platform can take your HR productivity one-step further. Once a case is closed, it can be archived within the employee file for active management and compliance. Finally,  Advanced Analytics provides insight on team performance in critical areas like employee satisfaction, service center scheduling, workload balance, and where to improve knowledge base articles.

Download our solution overview to learn how our HR Case Management solution enables HR to deliver consumer-level service to employees.


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PeopleDoc by Ultimate Software is now UKG


UKG delivers best-in-class HR and workforce management in an unmatched suite of solutions and services, backed by people who care about you and your people. We create global workforce experiences that are more meaningful and connected for all people, wherever they are and whatever industry they work in. That means insights are deeper, work is easier, and interactions are more impactful—powering breakthrough outcomes for businesses and the people that move them forward.

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