Digital Employee Experience Micro-Course

Introduction to Digital EX

You’re likely already familiar with the term employee experience, but what’s the digital employee experience? Hear from Mike Ettling, former President of SAP Success Factors and CEO of NGA HR, and others as they explain:

How the scope of employee experience is changing
The definition of digital EX and why it’s so important today
How HR can directly impact the digital EX
How both employees and the business benefit from a positive digital EX

P.S. Don’t forget to take a few notes (hint: pay attention to the key takeaways at the end). You’ll want to prepare for the quiz at the end of the course so you can receive your certificate in digital EX!

Chapter 1 Resources

Blog post: The impact of employee experience on engagement
Blog post: Employee experience: Not so different from customer experience
Article: The three environments that create every employee experience
HR Trends: Employee Experience: Everything HR needs to know to impact engagement through employee experience

Determine Your Digital EX Goals

Now that you understand the importance of a smooth digital EX, it’s time to think about how you can make digital EX a priority at your organization. Do your EX goals connect to the big picture? In this video you will:

Learn why it’s important to link your EX goals to business objectives
Hear how improving EX at Biogen has helped employees save lives
Understand how digital EX can impact company culture
Gain insight into creating a consistent EX across different geographies

Experience is the best teacher. That’s why this video focuses on real-world stories from Adriana Bokel Herde, former Chief People Officer at Biogen, and Jonathan Benhamou, PeopleDoc’s CEO and Co-founder.

Chapter 2 Resources

Q&A Webinar: Creating a better employee experience at Biogen
Blog post: Is your strategy for a better EX problem-focused or solution-focused?
Blog post: The first step in creating a great employee experience

Take a study break!
Watch "Work is a Relationship: An Employee Experience Strategy that Drives Engagement" webinar

As a part of Digital EX Week, you're automatically registered for this live webinar.

To your employees, work is more than just a contract. It's a relationship—a critically important one. In this hour webinar, employee engagement expert Jason Lauritsen explains how to design an EX through the lens of a healthy relationship.

Design a Better Digital EX Across the Employee Lifecycle

You’re halfway there! Now that you understand the importance of digital EX and how to connect your EX goals to your organization’s business objectives, it’s time to take action—right? Not quite yet. Before you can start to improve the employee experience, you need to assess all touch points across the employee lifecycle. When your employees need something from HR, what’s the experience like today?

In this video you will:

Learn how to identify which processes to prioritize improving
Hear about the importance of experiencing employee processes firsthand, based on one Chief People Officer’s lesson learned
Understand how to account for organizational culture as well as business events that affect EX

The next chapter explains how to put your EX plan into action using technology. But, before you can apply technology it’s important to first define the problem you’re trying to solve. Be sure to watch the pre-requisite video below featuring employee engagement expert Jason Lauritsen.

Chapter 3 Resources

eBook: The Definitive Guide to Delivering an Amazing Onboarding Experience
Blog post: Why candidate experience is more than process maps
Blog post: 3 types of manual processes that affect employee experience
Article: Employee experience in the gig economy

Chapter 4 Pre-requisite
Prepare to Apply Technology to the Employee Experience

Before you can apply technology to the employee experience, it’s important to first define the problem you’re trying to solve. In this video, employee engagement expert Jason Lauritsen explains why it’s important to be clear on the type of experience you want to create and the different roles technology can play in creating your ideal experience.

Once you’re finished hearing what Jason has to say, you’re ready to move on to Chapter 4!

Put Your Digital EX Plan into Action with Technology

Once you’ve thought through all employee touchpoints and how they could be improved, it’s time to make your ideal EX a reality with the help of technology. But, there’s a lot of HR technology out there. How can you determine what you need to achieve your digital EX goals?

In this video, PeopleDoc’s tech expert Nicole Lindenbaum walks you through what to consider when choosing technology to improve EX. You’ll also get HR’s perspective. Ryan Higginson-Scott, former Senior Manager of People Operations and Systems at Optimizely, shares his advice based on years of experience at large and small companies.

In this video you will learn:

The 4 features HR technology should have for a great EX
How to ensure a unified experience across different systems
Which requirements let you account for different employee types and communication preferences
How cloud technology impacts digital EX

Chapter 4 Resources

Assess Your Digital EX and Prepare for the Future of Work

You know the drill—what doesn’t get measured doesn’t get managed. Once you’ve executed on your plan to improve digital EX, how can you tell if it’s working? PeopleDoc’s tech expert Nicole Lindenbaum explains which metrics indicate whether your employees are having a positive digital experience. Then, gain insight into the future of digital EX. Mike Ettling, former President of SAP SuccessFactors, explains how RPA and conversational technology will impact employees and HR.

In this video you will learn:

How to tell if your employees are able to easily navigate HR processes
How to know if your employees are having a good user experience with technology
How new technologies, like RPA, will impact digital EX
How cloud technology impacts digital EX

You’re this close to becoming a digital EX expert! Now that you’ve watched all the video lessons and looked through the chapter resources, scroll down to take the certification quiz.

Chapter 5 Resources

Get certified in digital EX

Take a 10 question quiz on what you've learned throughout the micro-course and get a certificate of completion.

Digital Employee Experience Micro-Course

Chapter One: Introduction to Digital EX Chapter Two: Determine Your Digital EX Goals Chapter Three: Design a Better Digital EX Across the Employee Lifecycle Chapter Four: Put Your Digital EX Plan Into Action Chapter Five: Assess Your Digital EX and Prepare for the Future of Work​ ​

Introduction to Digital EX

Determine Your Digital EX Goals

Take a study break! Watch "Work is a Relationship: An Employee Experience Strategy that Drives Engagement" webinar

Take a study break!

Watch "Work is a Relationship: An Employee Experience Strategy that Drives Engagement" webinar

Design a Better Digital EX Across the Employee Lifecycle

Chapter 4 Pre-requisite Prepare to Apply Technology to the Employee Experience

Chapter 4 Pre-requisite

Prepare to Apply Technology to the Employee Experience

Put Your Digital EX Plan into Action with Technology

Assess Your Digital EX and Prepare for the Future of Work

Get certified in digital EX

Chapter One: Introduction to Digital EX

Chapter Two: Determine Your Digital EX Goals

Chapter Three: Design a Better Digital EX Across the Employee Lifecycle

Chapter Four: Put Your Digital EX Plan Into Action

Chapter Five: Assess Your Digital EX and Prepare for the Future of Work

Take a study break!
Watch "Work is a Relationship: An Employee Experience Strategy that Drives Engagement" webinar

Chapter 4 Pre-requisite
Prepare to Apply Technology to the Employee Experience