Early one morning amidst the COVID-19 pandemic, Thornton Guthrie Jr., Regional HR Shared Services Manager at Zimmer Biomet, received the following email from the VP of HR:

Is it possible for us to set up a phone service center? We would need a solution very fast. Like next week.

An agile HR leader, Thornton rose to the challenge. In this presentation, he gives a detailed account of how he went from this email to a live HR call center for US and Puerto Rico employees—all within 48 hours.

See how Thortnon approached the design of the center, which technologies brought it to life, and how he accounted for the most perplexing factor: the unknown of COVID-19.

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PeopleDoc by Ultimate Software is now UKG

UKG delivers best-in-class HR and workforce management in an unmatched suite of solutions and services, backed by people who care about you and your people. We create global workforce experiences that are more meaningful and connected for all people, wherever they are and whatever industry they work in. That means insights are deeper, work is easier, and interactions are more impactful—powering breakthrough outcomes for businesses and the people that move them forward.

Our Customers

Avis-budget-group-a-PeopleDoc-customer-1

Building an HR Call CenterWithin 48 Hours

Peek inside Zimmer Biomet’s rapid response to COVID-19

“The biggest consideration we had was the unknown”

Complete the form to instantly access the recording.

Download the on-demand webinar

PeopleDoc by Ultimate Software is now UKG

PeopleDoc by Ultimate Software is now UKG

Our Customers

Building an HR Call Center
Within 48 Hours