PeopleDoc Bots Help Companies Improve Employee Experience
by Aimee Stone Munsell May 15 2018
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NEW YORK, NY and PARIS, FR - May 15, 2018 - PeopleDoc, the HR Service Delivery platform pioneer, today announced its new Robotics Process Automation (RPA) capability which makes it possible for applications to talk with each other and execute the actions required to complete a complex process—such as onboarding a new hire—without manual intervention along the way. According to a survey completed by CareerBuilder, the average onboarding process takes over one month to complete, so it is clear that the employee service industry is ripe for disruption. With PeopleDoc Robotic Process Automation (RPA), companies can more quickly execute personalized employee experiences while cutting out tedious back office work.
For HR departments, bots provide a smarter way to automate everyday tasks. These built-in agents are “always on” and can listen for an event—such as when a new employee is added to the organization—and then orchestrate the logical follow-on tasks required to complete the required processes. PeopleDoc bots can execute a sequence of tasks across applications whether on premise or in the cloud, alert people when “stuck” on a step, and simultaneously update data across multiple systems.
In line with PeopleDoc’s approach of developing technology that is useful and used, the company is collaborating with customers to build RPA into its platform to directly transform HR processes including:
A hiring manager changes the status of an interviewee from Candidate to Hired in the Applicant Tracking System (ATS)
PeopleDoc RPA, listening for this event, automatically triggers the onboarding process for the new hire
The existing documents associated with this new hire, such as a resume and writing samples, are sent from the ATS into the employee’s permanent file in PeopleDoc
The offer letter or other personalized documents needed for onboarding are automatically created and routed for approvals
Steps such as requesting a cardkey or a laptop are handled by PeopleBots
Once the process is completed, the information provided by the new hire is automatically updated back into the HRIS and any other relevant systems
Annual Review Process and Promotion
A salary increase is entered into the performance management or other HR system
PeopleDoc RPA, listening for this event, creates a promotion letter for the employee including her new salary, title and effective date
This personalized letter is automatically sent to the relevant people manager and employee to sign via Docusign
Once they have signed, the document is automatically sent to the correct employee file in PeopleDoc
Verification of Employment
An employee fills out a form to request a VOE letter
The letter is automatically generated using the correct template according to the information provided by the employee and populated with data from PeopleDoc and/or other HR systems
The personalized letter is automatically sent to the employee via email
“Right now, HR is a manual, labor-intensive workplace that still takes too much effort to deliver the experience employees demand,” states Clément Buyse, COO and Co-founder of PeopleDoc. “Our customers challenged us to make it easier for them to directly implement processes across all their HR and enterprise systems—like slack and Microsoft—without heavy integration work. We are building on our process automation capabilities to provide process orchestration. RPA is a key technology supporting all three of our strategic priorities: process orchestration, self-learning systems, and conversational employee care.”
As RPA becomes more mainstream for HR processes, the data collected will also enable meaningful integration of machine learning and AI. In the future, PeopleBots could provide recommendations for end-to-end processes, continuously optimizing the routing of employee requests or alert HR to a potential compliance issue before it happens. Instead of using scripted bots, PeopleDoc is taking an API-based approach, opening up a bot library with templates developers can use in a DIY fashion to address company-specific needs and new use cases.
For media and press information contact: Mike Paffmann 5W Public Relations firstname.lastname@example.org
To learn more about our take on RPA for HR, download our overview, PeopleDoc Tech Takes: Robotic Process Automation
Aimee Stone Munsell
Aimee Stone Munsell is the Chief Marketing Officer of PeopleDoc. Aimee is passionate about creating customer experiences that motivate business leaders to make the most of our digital world for themselves, their teams and their organizations.
She has worked on Madison Avenue, run her own non-profit, and grown markets for Fortune100 companies. Throughout her career, she has enjoyed the benefits and surprises that come from managing teams of 5 to 50 around the world.