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Building HR Service Delivery
on a Global Scale

4 Keys to Success from American Express


Learn how American Express has undergone an initiative to globalize its HR Service delivery in order to increase efficiency and engagement, as well as to bring a consistent experience to global leaders.

Prior to moving to a shared service model and implementing PeopleDoc to deliver these services, HR at American Express was regionally compartmentalized. After the implementation, there is now a consistency across regions, employee engagement and efficiencies are up, and some processes are even 200% more efficient.

Adam Krahling, Vice President of Global HRIS at American Express highlighted several keys to success for this major strategic initiative at American Express. In this ebook, we'll examine these keys to success and explain the steps American Express took to achieve employee adoption.

Creating that experience to engage our workforce was a heavy focus, and a heavy indicator of how we needed to go about this change.

Download our complimentary ebook to find out how your organization can achieve the same Global HR Service Delivery results as American Express.


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PeopleDoc is on a mission to make the difficult job of HR easier. The PeopleDoc HR Service Delivery platform helps HR teams more easily answer employee requests on demand, automate employee processes, and manage compliance across multiple locations. PeopleDoc cloud solutions include case management, process automation and employee file management. 100% software as a service, PeopleDoc solutions integrate with existing HR systems, can be implemented in 8-12 weeks, and are designed for agile ongoing use by HR teams serving diverse workforces. PeopleDoc serves more than 1,000 clients with employees in 188 countries in twelve languages with a 100% customer retention rate.