Businesses are now operating in a new world. The rise of digital experiences in our everyday lives has reshaped employee expectations, and meeting employee expectations is now a fundamental driver for achieving valuable business results. Additionally, finding and retaining the right employees has been put center-stage by companies looking to achieve a real competitive advantage. As companies transform the way they interact with employees, HR has been spotlighted as a crucial component for maximizing talent retention, positive employee experiences and employee engagement, and productivity. In a quickly changing world, now is the time to invest in the tools and technology that will enable your business to see real results.
You may already know how important it is to give your employees a consumer-level experience with workplace technology. Today, we’re constantly exposed to technological innovations, and it’s important to give employees the same standard of tech experiences at work as they have in their everyday lives. We all expect technology to be available 24/7, personalized for us, and accessible from any device. An HR Service Delivery platform provides personalized content on-demand. And an intuitive user experience drives adoption. When employees have the easy-to-use technology they need in order to accomplish tasks in the workplace, and it works the way they expect technology today to work, they walk away with a positive employee experience - which we know leads to increased employee engagement. And employee engagement translates into increased productivity, having a real effect on your business outcomes.
Reinvent HR Operations
Cloud-based HR Service Delivery software can truly transform your business by reducing costs, improving the employee experience, and freeing up HR from repetitive, manual tasks. An HR Service Delivery platform gives you the ability to streamline HR operations and makes it easy for your HR team to support employees. HR teams can create, automate, and edit processes without having to tap IT resources. Manual, repetitive tasks are eliminated from an HR rep’s daily routine, giving your team more time to focus on helping employees. When your HR team has the right technology to get the job done, you can provide the best service to employees quickly and efficiently.
Employee Engagement and HR Service
When you invest in an HR Service Delivery platform, you need to look beyond just the basic functionality in order to get the most bang for your buck. For instance, your platform should integrate with your existing HRIS and other HR systems so that employee data already in your HRIS personalizes your employees’ experiences. And if your employees work in different parts of the world, your platform should allow you build in exceptions to your global processes to meet local regulations and policies, providing localized support for all of your employees.
To find out more about what to consider when investing in HR Service Delivery technology, check out our Buyer’s Guide! You’ll find info on what to look for, questions to ask potential vendors, and much more.
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After several months of project implementation your new HR Service Delivery platform is finally live! The HR team and all employees are excited to use this new tool. Initial documents are signed and uploaded, requests are sent, and new knowledge base articles are published and read. The implementation phase is over, thank you everyone, it was a pleasure to work with you. Now let’s celebrate and enjoy the success of our new tool! Hmm, not so fast.
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The best of 2018: HR Service Delivery stories, advice and ideas
As 2018 comes to an end, we want to thank you for being a PeopleDoc blog reader! We know it's not always possible to stay on top of every new post, so we're making it easy for you to revisit the very best HR Service Delivery articles from the past year. Below is our list of the 8 most-read posts from 2018:
Nicole Lindenbaum is the Director of Product Marketing at PeopleDoc by Ultimate Software. Nicole leads the global messaging strategy for PeopleDoc by translating technology into business benefits HR can actually understand. With significant experience in HR technology, Nicole writes and speaks about HR service delivery, employee experience, digital transformation, and the future of work. Nicole holds a BFA from Syracuse University and an MBA from Washington University in St. Louis. She lives in Brooklyn, NY.