United States
France
Germany
Netherlands
Spain
United Kingdom
![[Video] “The work has changed. Our employees are clients. Our candidates are clients.”](https://www.people-doc.com/hubfs/2019/NA%20Blog%20and%20Social/Blog%20Featured%20Images%20DO%20NOT%20MOVE/blog_featured_image_men_fist_bump.jpg)
[Video] “The work has changed. Our employees are clients. Our candidates are clients.”
Est. Read Time: 3 min.
Bureau Veritas, an international certification agency, began its digital HR journey in 2014 by implementing a global HRIS to manage the data for their 73,000 employees. They decided to take their digitization efforts even further by automating and simplifying all their employee-related administrative activities with PeopleDoc's HR Service Delivery platform, which seamlessly integrates with their HRIS platform, SAP SuccessFactors. The results have gone beyond just saving time, the HR department at Bureau Veritas has completely changed—for the better.
Bureau Veritas’ HR team has been able to accelerate the rate at which they respond to employees, thanks to PeopleDoc’s collaborative case management platform. They also provide employees with a self-serve knowledge portal, which saves time for both the HR team and the employees. Together, these capabilities have elevated the service they provide and shifted the HR department's outlook. “The work has changed. Our employees are clients. Our candidates are clients,” says Fernanda Ribeiro, VP, Human Resources, Operations and Digitization, Bureau Veritas.
Along with providing employee-centric service, the PeopleDoc platform will also allow Bureau Veritas to operate more like HR business partner. With less administrative work to do, HR can spend more time collaborating with managers. “We can make sure we’re compliant on our employee administrative activities and, on the other end, we have more time to work on people development and recruit the talent for today and for tomorrow,” says Fernanda.
Hear Fernanda’s story in her own words. Watch the video:
Learn more about the technology Fernanda uses in this short video about PeopleDoc’s HR Case Management and Knowledge Portal:
You May Also Be Interested In:
Applying UX principles to EX: Enhancing the employee user experience
When companies think about user experience (UX), it’s almost always in the context of the customer. How is the customer interacting with the website’s interface? Are they able to navigate it easily? Are they finding the support resources they need? But as organizations dedicate more time and energy to improving the employee experience (EX), they’ll also have to broaden their understanding of UX—optimizing the employee user experience across their internal systems. When it’s time to maintain, upgrade, or replace your business’s HR software, here are some tips to help you improve the employee user experience—and boost your overall EX.
A framework for getting started with employee experience design
Improving your organization’s employee experience (EX) holds a lot of promise. It’s been shown that a thoughtfully designed EX can result in higher engagement scores, lead to happier customers, and even give your organization’s bottom line a boost. But there has to be a drawback, right? If so many overarching business goals can be traced back to EX, why isn’t every company boasting success?
The financial ROI of employee experience: Stats for your business case
Most HR leaders have accepted the term employee experience (EX) as much more than just a conference room buzzword. It’s a real, strategic initiative that impacts engagement scores along with bottom and top line business results. But while you in HR may recognize this, the reality is your executive team may not. Getting the resources to improve EX can be a struggle when these initiatives are perceived by higher-ups as cost drivers instead of revenue drivers.
About Jolene Nicotina
Jolene Nicotina is the Content Marketing Manager for North America at PeopleDoc, Inc. She works on making sure HR professionals have all the latest information they need related to HR service delivery, HR technology, and PeopleDoc, Inc. Prior to PeopleDoc, Jolene worked in marketing communications for the healthcare technology industry.