![[Video] “The work has changed. Our employees are clients. Our candidates are clients.”](https://www.people-doc.com/hubfs/2019/NA%20Blog%20and%20Social/Blog%20Featured%20Images%20DO%20NOT%20MOVE/blog_featured_image_men_fist_bump.jpg)
[Video] “The work has changed. Our employees are clients. Our candidates are clients.”
Est. Read Time: 3 min.
Bureau Veritas, an international certification agency, began its digital HR journey in 2014 by implementing a global HRIS to manage the data for their 73,000 employees. They decided to take their digitization efforts even further by automating and simplifying all their employee-related administrative activities with PeopleDoc's HR Service Delivery platform, which seamlessly integrates with their HRIS platform, SAP SuccessFactors. The results have gone beyond just saving time, the HR department at Bureau Veritas has completely changed—for the better.
Bureau Veritas’ HR team has been able to accelerate the rate at which they respond to employees, thanks to PeopleDoc’s collaborative case management platform. They also provide employees with a self-serve knowledge portal, which saves time for both the HR team and the employees. Together, these capabilities have elevated the service they provide and shifted the HR department's outlook. “The work has changed. Our employees are clients. Our candidates are clients,” says Fernanda Ribeiro, VP, Human Resources, Operations and Digitization, Bureau Veritas.
Along with providing employee-centric service, the PeopleDoc platform will also allow Bureau Veritas to operate more like HR business partner. With less administrative work to do, HR can spend more time collaborating with managers. “We can make sure we’re compliant on our employee administrative activities and, on the other end, we have more time to work on people development and recruit the talent for today and for tomorrow,” says Fernanda.
Hear Fernanda’s story in her own words. Watch the video:
Learn more about the technology Fernanda uses in this short video about PeopleDoc’s HR Case Management and Knowledge Portal:
You May Also Be Interested In:
Does Your Organization Have an Employee Service Philosophy?
Most organizations have customer service philosophies. Examples include “Put yourself in your customers’ shoes” and “Put your customers’ needs first.” A customer service philosophy is defined as a group of shared principles that guide every customer interaction. Often, they are linked to the organizational mission, vision, and values. Customer service philosophies include references to honesty, respect, empathy, and making customers a priority. In thinking about external customer service philosophies, it raises a question. Shouldn’t organizations also have an employee (aka internal customer) service philosophy?
How 2020 Upended the Employee Experience Model As We Knew It
In a 2019 survey, Deloitte found that 84% of business and HR leaders viewed improving the employee experience (EX) as important—and 28% considered it urgent. In the pre-pandemic world, with low unemployment and rising turnover rates, providing a positive EX was an essential talent attraction and retention tool. Then COVID-19 hit.
Do Your HR Processes Impact the Employee Experience? Learn Why They Should
The term “employee experience” is new and buzz-worthy, but the concept behind it is not. At the core of the employee experience come two critical building blocks: policy and process. Neither are sexy or groundbreaking. In fact, even the most astute and engaged HR professionals react to this statement with either a grimace, knowing how hard it is to make them exciting, or with a dismissive wave of the hand to say, “Obviously, the process impacts employee experience —everyone knows that!”
About Jolene Nicotina
Jolene Nicotina is the Content Marketing Manager for North America at PeopleDoc, Inc. She works on making sure HR professionals have all the latest information they need related to HR service delivery, HR technology, and PeopleDoc, Inc. Prior to PeopleDoc, Jolene worked in marketing communications for the healthcare technology industry.