Why did Optimizely, a company that makes customer experience optimization software, decide to invest in HR Service Delivery? According to Ryan Higginson-Scott, Optimizely’s Senior Manager of People Operations, Systems and Services, “HR Service Delivery allows us to support employees in a way that clears away the noise [so they can] focus on their actual job and not on having to work at being an employee.”
Based in San Francisco, CA, Optimizely needed an easy way to support its growing, global workforce. And, they wanted a solution that aligned with the company’s 3 tenets of HR success: easy, essential and empathy. PeopleDoc was a perfect match.
Employee relations issues: A make-or-break for employee experience
Most of us now know that the employee experience is more than just benefits, vacation policies and catered lunches. It’s about putting your people first and providing great service to them when it matters most. But those moments aren’t only the happy work life events, such as onboarding, having a baby, or an internal transfer or promotion. It’s equally as important to support employees and managers through the (hopefully) rare occasions that require disciplinary action or Employee Relations (ER) involvement.
Make seasonal and contingent workers a true part of your organization
As Black Friday, Cyber Monday and the holiday season fast approach, retailers and fulfillment centers are looking for seasonal workers to help meet the demand of the holiday spending season. Last year in the US alone, holiday sales rose to $691.9 billion in November and December, marking a 5.5% increase from the year before and the best holiday spending performance since 2005. This year, analysts are predicting that holiday sales will grow again.
Why it's important to deliver a great employee experience to deskless workers
Applications like Salesforce, Box, Microsoft Suite and Google Suite have improved workplace productivity, collaboration, and the employee experience for traditional desk workers. But what about the 80% of the global workforce who don’t work behind a desk? While companies provide countless consumer-grade applications for desk workers, non-desk workers don't have the same luxury of using applications that are purpose-built for their needs.
Jolene Nicotina is the Content Marketing Manager for North America at PeopleDoc, Inc. She works on making sure HR professionals have all the latest information they need related to HR service delivery, HR technology, and PeopleDoc, Inc. Prior to PeopleDoc, Jolene worked in marketing communications for the healthcare technology industry.