<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=127469634355496&amp;ev=PageView&amp;noscript=1">
Let's Talk

Let's Talk

User Experience Principles in Action
Blog Feature Subscribe
Nicole Lindenbaum

By: Nicole Lindenbaum on August 4th, 2017

Print/Save as PDF

User Experience Principles in Action

PeopleDoc News and Events  |  HR Operational Efficiency

Est. Read Time: 3 min.

Q&A Series With PeopleDoc’s Head of UX Nicole Harris

This post is the third in a three-part series about PeopleDoc’s UX. To read the first post, click here.

I recently sat down with PeopleDoc’s Head of UX, Nicole Harris, to learn more about PeopleDoc’s approach to user experience. In this post, we explore the process behind updating PeopleDoc’s user interface.


What was the process for creating the PeopleDoc UI?

We aren’t the first organization to develop a design system, and won’t be the last – so our first step was to research how other organizations have approached the same problems. We also spent time auditing our existing interfaces to understand what we need, what could go and what we wanted to keep.

peopledoc-user-experience-principles-2.pngFurther technical research was carried out to decide what technology we should use to build the design system. In parallel, we started to design a new visual identity to give us a starting point for building our components.

Components and layouts were then built and validated with our product owners. User tests of new interfaces were also carried out to confirm that we were on the right track.

Currently we are in the process of integrating several new design system interfaces into our products – this involves working closely with our product teams and continuing to act on feedback from our users.

PeopleDoc UI will never be finished – it must evolve and improve to respond to our users, new features and changing technology.

You are currently rolling out PeopleDoc UI across each of the PeopleDoc solutions. What is going to be better?

From a pure branding perspective, our solutions will begin to look more similar, which will help us present a more unified platform. The visual design itself is also updated, with many of our test users reacting positively to the new look and feel.

From a user experience perspective, users will begin to benefit from much more robustly tested interface design, and as a result should find new and redesigned pages more intuitive.

The plan is to rollout the new design gradually, allowing time to collect and respond to user feedback. I’m very excited about this; closer collaboration with our users helps us build better products – which in turn, helps our users to be better in their work.
Read the first post in this three-part series on PeopleDoc’s UX
Read the first post in this three-part series on PeopleDoc’s UX

You May Also Be Interested In:

Conducting user research to build innovative HR technology solutions

September 27th was a big day for the Design and Product team at PeopleDoc. We visited the Shared Services Center of one of our customers. It was an opportunity for us to see our users at their workplace, talk with them and see how they use our HR technology solutions. Visits like this are always a great source of inspiration and insights. They allow us to better know the people we design for. But let me explain to you why knowing our users is so important and how it allows us to build better products.

Read More

6 ways to prevent FOMO at HR Tech 2018

With 59 sessions, 400+ vendors and 9,000 people, you’re going to experience some degree of FOMO at HR Tech. Since you can’t do it all, you have to make sure you do it right. Here’s a list of tips for getting the most out of the show and the events you don’t want to miss out on:

Read More

How we incorporate product feedback at PeopleDoc

Here at PeopleDoc, I’m responsible for our Employee File Management and eSignature applications. Along with my colleagues on the Product team, who are in charge of other applications, we receive a lot of feedback about how to make our HR SaaS product better. Receiving feedback and feature requests is very valuable for us. We’re a relatively young company, still with a startup mindset, providing something new, an "HR Service Delivery Platform," and as a result our roadmap is strongly based on the conversations we have with our clients. However, for the person who submits the request, it can seem as though it’s not worth the effort if it doesn't lead to a change in the product.

Read More

HR document storage vs document management: The differences, explained
Do your processes spark joy? Tidying up your HR workflows
Automating HR processes: 4 places to start

About Nicole Lindenbaum

Nicole Lindenbaum is the Director of Product Marketing at PeopleDoc by Ultimate Software. Nicole leads the global messaging strategy for PeopleDoc by translating technology into business benefits HR can actually understand. With significant experience in HR technology, Nicole writes and speaks about HR service delivery, employee experience, digital transformation, and the future of work. Nicole holds a BFA from Syracuse University and an MBA from Washington University in St. Louis. She lives in Brooklyn, NY.