After several months of project implementation your new HR Service Delivery platform is finally live! The HR team and all employees are excited to use this new tool. Initial documents are signed and uploaded, requests are sent, and new knowledge base articles are published and read. The implementation phase is over, thank you everyone, it was a pleasure to work with you. Now let’s celebrate and enjoy the success of our new tool! Hmm, not so fast.
We’re halfway through the first “real” work week of the new year and as you think through your plans for 2019, it helps to look at the big picture. There are a lot of HR trends that experts predict will shape the year ahead, but we’re taking a more narrow approach. Here are four predictions we have for this year and how they will affect HR Services in particular.
As 2018 comes to an end, we want to thank you for being a PeopleDoc blog reader! We know it's not always possible to stay on top of every new post, so we're making it easy for you to revisit the very best HR Service Delivery articles from the past year. Below is our list of the 8 most-read posts from 2018:
What is HR Service Delivery? HR Service Delivery is the function that supports and provides services to employees, whether they’re a short term freelancer or the CEO. Unlike other functions, such as Compensation and Benefits or Talent Acquisition, HR Service Delivery is the one function that spans the entire employee lifecycle—from application to departure and all the moments in between.
I recently read a few intriguing articles around how merger and acquisition (M&A) success hinges on people and the importance of communicating to employees throughout the merger or acquisition process. The two articles touched on how both acquirees and acquirers often experience significant communication breakdowns to their employees prior to, during, and after the M&A. Global M&A hit a 17 year record high in the first quarter of 2018. Clearly, M&A is a critical strategy for many organizations, but for employees this can be one of the most uncertain times in their careers. That’s not to say that HR and leadership can’t deliver a great employee experience before, during and after a merger or acquisition. Take it from someone who is currently going through an acquisition.
UHY Advisors is a top professional services firm in the US that operates under a philosophy they call The Next Level of Service. This dedication to service isn’t just customer-oriented, it permeates the organization all the way through to HR, made evident by their HRIS Manager, Jeff Cunningham. “Whenever employees are interacting with HR, it’s through one of the services that we offer. We want to make sure every touchpoint between our HR team and our employees is a good one,” says Jeff.
We all know that diversity and inclusion is important. The sharing of different cultures, beliefs, values and norms has made us smarter, more innovative, empathetic and global. A lot of recent research supports the idea that greater workplace diversity leads to greater profitability, customer centricity and increased employee engagement. Additionally, more and more socially-conscious Millennials and Gen Z are entering the workforce (33% of today’s workforce and 50% of the workforce by 2020). These workers are attracted to companies with formal, distinct and active inclusion programs—making diversity and inclusion programs a top priority for CEOs.