The term “employee experience” is kind of a misnomer, isn’t it? It implies something singular—a walled-off experience that each individual employee goes through on their own. In actuality, the employee experience is much bigger than that. The average employee will interact with countless people and departments over the course of their lifecycle at your company, and each of those interactions feeds into their overall experience. But we don’t tend to think of it that way. Today, many HR departments try to boil the employee experience down to a series of boxes on a checklist, especially when it comes to onboarding. Ticking off each box is viewed as something that just has to be done, with no one really stopping to think about why it has to be done—or whether it could be done better.
Employees are the lifeblood of your organization. They keep the lights on and the wheels turning. So it’s no surprise that creating a good employee experience—one that keeps them satisfied, productive, and engaged—is a top priority for most businesses. After all, replacing an employee can cost anywhere from 50-200% of their salary, so there’s a major business case to be made for improving their day-to-day experience at work.
Most of us now know that the employee experience is more than just benefits, vacation policies and catered lunches. It’s about putting your people first and providing great service to them when it matters most. But those moments aren’t only the happy work life events, such as onboarding, having a baby, or an internal transfer or promotion. It’s equally as important to support employees and managers through the (hopefully) rare occasions that require disciplinary action or Employee Relations (ER) involvement.
As Black Friday, Cyber Monday and the holiday season fast approach, retailers and fulfillment centers are looking for seasonal workers to help meet the demand of the holiday spending season. Last year in the US alone, holiday sales rose to $691.9 billion in November and December, marking a 5.5% increase from the year before and the best holiday spending performance since 2005. This year, analysts are predicting that holiday sales will grow again.
Applications like Salesforce, Box, Microsoft Suite and Google Suite have improved workplace productivity, collaboration, and the employee experience for traditional desk workers. But what about the 80% of the global workforce who don’t work behind a desk? While companies provide countless consumer-grade applications for desk workers, non-desk workers don't have the same luxury of using applications that are purpose-built for their needs.
The best thing I took away from this year’s HR Technology Conference in Las Vegas was not an awesome piece of swag (which there were many), or insights into an innovative technological breakthrough, or even Mike Rowe’s hilarious firsthand experience with “AI”—no, not the AI you are thinking of. It was the collective agreement from thought leaders, analysts, attendees and vendors that successful HR operations need to meet employees where they already are.
At PeopleDoc, we're on a mission to make HR more agile and more productive when delivering service to employees. In addition to providing a great user experience for HR, we're also committed to delivering a consumer-grade employee experience. We recently outlined how we’re transforming our HR Service Delivery platform so HR can communicate with employees in a natural, secure and flexible setting. This shift to conversational care—a single channel for threading together conversations between employees and HR representatives—increases HR productivity and improves the employee experience.