As the Director of Shared Services at Delaware North, a global food service and hospitality company based out of New York, Bernadette Bargnesi has a lot on her plate. Depending on the season, Delaware North has anywhere between 35,000 and 55,000 employees (known as associates) supporting major venues around the globe—from national parks to casinos to ballparks and beyond—with associates primarily working remotely. As if it wasn’t already challenging enough to manage a dispersed workforce of that size, when Delaware North decided to move its headquarters to a new building, the HR team wasn’t able to bring the stacks of paperwork that had been piling up for years. To streamline their sudden pivot to paperless, Bernadette and her team reached out to PeopleDoc.
The past nine months have been a whirlwind of events that kept HR and business leaders on their toes. Most likely, you didn’t have much—if any—downtime. Now that we’re in the lull before the new year, it’s a good time to catch up on the insights from this year that will equip you for a fresh start in 2021. To make it easy, we compiled our very best how-to articles into a single post. Come back to it whenever you need guidance on navigating the new world of HR and work.
In 2017, Kniché Clark, VP of HR Operations at Change Healthcare, was tasked with helping to implement a merger with the medical supply company McKesson. Dubbed “Change 2.0” by Kniché and her colleagues, the combined entity provides IT solutions to hospitals, doctors’ offices, insurance companies, and other healthcare-related businesses, with Change Healthcare’s products enabling different systems within the healthcare continuum to talk to one other. Kniché’s role already entailed supervising HR support for over 15,000 active employees spread across seven countries. To integrate staff from the merger into a centralized infrastructure while ensuring HR could continue to service employees’ needs and requests efficiently, she knew that outside solutions were needed. “We were going through…the process of integration of two different companies,” Kniché explains. “With that, we also had some very specific timelines as to when we had to get certain systems set up so that we could operate independently of McKesson, the larger entity of the joint venture.” Here’s how Kniché and her team partnered with PeopleDoc to ensure a successful merger—and smoother processes for HR.
Most HR teams recognize the importance of digital transformation. But when it comes to identifying and implementing necessary organizational changes, how do you actually get started? This was the subject of a recent webinar by Human Resources Executive, sponsored by PeopleDoc and moderated by Steve Boese, HR Technology Conference Chair. Joining Steve were two digital transformation experts from HR advisory firm IA: Mary Faulkner, a senior advisor, and Kimberly Carroll, managing principal.
Change is rarely easy and often essential. As your company evolves and the HR technology that once supported your workforce starts creaking under its weight, adopting new tools often becomes a necessity—but that doesn’t mean your workforce has to like it. Developing a thorough HR change management plan can help smooth the transition, of course, but even the best-laid plans can start to fall apart when the ship hits an unexpected iceberg.
When experts speculated back in January what the biggest HR trends would be this year, few could have predicted how radically the face of work would change just a few months later. The coronavirus has altered the course of HR radically and, perhaps, permanently. There are few silver linings to the pandemic, but some of these changes may be for the better. Many employers are re-examining their relationships with employees through an increasingly empathetic lens. And many HR leaders are embracing the idea of building greater agility and flexibility into their policies and plans. As you start to think about what the future looks like for your HR team, here are a few HR trends that have been upended by COVID-19—and a few that have been accelerated.
Over the past few months, as the job market has evolved and we’ve adapted to new ways of working, the importance of a growth mindset—the belief that one’s talents can be consistently developed and expanded—has come into even clearer focus. While this mindset is critical during periods of fluctuation, it will remain a major strategic advantage once things get back to normal. But in order to cultivate it in your workforce, HR has to lead the way.