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HR Service Delivery and Higher Education: A Look at Best Practices

Nicole Lindenbaum by Nicole Lindenbaum   September 06 2017


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Best-in-class HR Service Delivery provides great experiences and support for employees, regardless of location, role, or employee type. Higher Education is no different; universities and educational institutions support many different types of workers - from hourly student employees to adjunct faculty to tenured professors - and in many cases, across multiples campuses. In this post, we’ll explore best practices for HR Service Delivery in Higher Education to ensure the highest level of service for employees.

Consistent Service For All Employees

HR Service Delivery and Higher Education- A Look at Best Practices.pngBecause of the different types of work agreements in a university, it can be challenging to meet the variety of employee needs. For instance, the procedure for requesting time off could vary wildly between student workers, administrative employees, and tenured professors. HR teams need a way to deliver a consistent level of service to every employee, regardless of their employment type. Providing HR with the ability to deliver personalized service simplifies the complicated work of managing different types of requests, communications, and work agreements.

Modern, Agile Technology for HR

Supporting HR with great technology is fundamental to providing employees with great service. An HR Service Delivery platform makes it easy and simple for HR to meet the needs of every employee, even if they’re spread across several campuses. To provide a great employee experience, HR needs technology that personalizes content and contextualizes information based on employee attributes - such as employment type or location - ensuring they always receive the right information. And employee file management allows HR to digitize and centralize employee files so HR teams have access to any file they need regardless of where they are physically located. When HR has the technology to provide employees with fast, personalized service, employees are sure to have a positive interaction with HR.

Standardize HR Processes to Gain Efficiencies

Standardizing HR processes can save you time, confusion, and errors. An HR Service Delivery platform makes it easy for HR teams to create standardized processes, such as onboarding or maternity leave, while accounting for any necessary exceptions. For example, employees at a satellite campus in another country may have different legal requirements for onboarding. Or perhaps the maternity leave process has different steps for full-time employees vs. part-time. With an HR Service Delivery platform, you can build out the standard process and include these exceptions for your employees, ensuring compliance and speed. And it’s easy for HR to update processes to account for any new university policies or changes in government regulations, without requiring IT resources.


Want to know more about HR Service Delivery best practices in Higher Ed? Check out this SHRM webinar featuring Georgetown University.

Georgetown University:  Managing A Diverse Workforce
Georgetown University:  Managing A Diverse Workforce
Nicole Lindenbaum
Nicole Lindenbaum

Nicole Lindenbaum is the Director of Product Marketing at PeopleDoc. She writes and speaks about HR service delivery, HR technology, digital transformation, and the future of work. With significant experience in enterprise software, Nicole has worked in both HR technology and document management software.

Nicole holds a Bachelor of Fine Arts from Syracuse University and a Master of Business Administration from Washington University in St. Louis. She lives in Brooklyn, NY.