This post is the tenth in our E-Factor series, where we explore hot topics in Employee Experience.To read more about the E-Factor,click here.
According to recent research, employees deliver better customer service when they feel appreciated. This comes as no surprise when we consider the link between a positive employee experience and an engaged workforce. Building a culture of appreciation can be an integral part of your E-Factor plan. However, showing appreciation isn’t the same as giving feedback. In this video, Tim Sackett explains the difference and discusses how to make a habit of showing appreciation.
Ready to build your employee experience strategy?
Tim Sackett and HR leader Ryan Higginson-Scott from Optimizely explain what it takes to build an employee experience everyone wants to be a part of in the webinar, 7 Things HR Pros Should be Doing to Deliver a World-Class Employee Experience.
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Applying UX principles to EX: Enhancing the employee user experience
When companies think about user experience (UX), it’s almost always in the context of the customer. How is the customer interacting with the website’s interface? Are they able to navigate it easily? Are they finding the support resources they need? But as organizations dedicate more time and energy to improving the employee experience (EX), they’ll also have to broaden their understanding of UX—optimizing the employee user experience across their internal systems. When it’s time to maintain, upgrade, or replace your business’s HR software, here are some tips to help you improve the employee user experience—and boost your overall EX.
A framework for getting started with employee experience design
Improving your organization’s employee experience (EX) holds a lot of promise. It’s been shown that a thoughtfully designed EX can result in higher engagement scores, lead to happier customers, and even give your organization’s bottom line a boost. But there has to be a drawback, right? If so many overarching business goals can be traced back to EX, why isn’t every company boasting success?
The financial ROI of employee experience: Stats for your business case
Most HR leaders have accepted the term employee experience (EX) as much more than just a conference room buzzword. It’s a real, strategic initiative that impacts engagement scores along with bottom and top line business results. But while you in HR may recognize this, the reality is your executive team may not. Getting the resources to improve EX can be a struggle when these initiatives are perceived by higher-ups as cost drivers instead of revenue drivers.
I’m a 20 year HR/Recruiting Talent Pro with a Master’s in HR and SPHR certification, currently residing in Lansing, MI. Currently the President at HRU Technical Resources – a $40M IT and Engineering contract staffing firm and RPO. Prior to joining HRU, I was the Director of Employment at Sparrow Health System, Regional HR and Staffing Director with Applebee’s Intl., Retail Health Recruiting Manager and Regional HR Mgr. with ShopKo Stores and Pamida respectively. I’ve split my career half between recruiting and half between HR generalist roles – also split half between the HR vendor community and Corporate America – So, I think I get it from both sides of the desk.