Expert Tips on How to Deliver Great Employee Experience
by Nicole Lindenbaum August 01 2017
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Last month, HR experts Tim Sackett and Ryan Higginson-Scott presented “7 Things HR Pros Should Be Doing to Deliver a World-Class Employee Experience,” an inspiring webinar from SHRM. Tim, who is president of HRU Technical Resources and a world-renowned blogger, and Ryan, manager of People Operations, Systems, and Services at Optimizely, walked through what constitutes employee experience, why it’s important, and how leaders can begin developing a great employee experience within their organizations.
In this article, we’ll outline 3 of our favorite tips from the webinar. To get the inside scoop on all 7+ tips, check out the webinar recording here.
3 Tips for Driving World-Class Employee Experience
1. Create the Journey
Mapping out the employee lifecycle as an employee moves through your organization can help you find the natural touchpoints between HR and your employees. A familiar concept in design-thinking, mapping enables you to strategically engage with employees in a way that feels organic, but is streamlined for your HR team, management, and leadership. And because the younger workforce starts looking for their next role (usually at a new organization) after 18 months on the job, mapping touchpoints for an employee’s first year and half can be crucial. In that time-frame, you can drive consistent engagement and show employees what mobility within your organization looks like so they can envision their next role with you, rather than looking for a new position elsewhere.
2. Take Money Off the Table
“Money matters … until it doesn’t.” Recent studies have shown that money really does matter to the younger workforce, even beyond purpose-driven work. And it especially matters if employee wages are undermarket. For instance, pay disparities for women and younger workers are one of the highest drivers in job dissatisfaction. That means your greatest employee experience ambitions will never be achieved if there are unequal payment structures within your organization. Resolving pay disparity will improve job satisfaction and will pave the way for a successful employee experience initiative.
3. Stop the “One Size Fits Most”
Each employee at your organization has unique needs, based on their role, their location, their employment agreement, and of course their personal circumstances. It’s important to provide choice where you can so that employees have the autonomy to make the right decisions for themselves. Whether it’s choosing what smartphone to use for work, or which training courses to focus on, making choices at work gives employees a sense of independence instead of feeling micromanaged.
These great ideas are just the tip of the iceberg when it comes to thinking about employee experience. To learn more about how create a strategy for, execute on, and measure results for a world-class employee experience, listen to the full discussion here!
Nicole Lindenbaum is the Director of Product Marketing at PeopleDoc by Ultimate Software. Nicole leads the global messaging strategy for PeopleDoc by translating technology into business benefits HR can actually understand. With significant experience in HR technology, Nicole writes and speaks about HR service delivery, employee experience, digital transformation, and the future of work. Nicole holds a BFA from Syracuse University and an MBA from Washington University in St. Louis. She lives in Brooklyn, NY.