Bridging the Employee Engagement Gap: How an HR Service Delivery Platform Can Help
by Nicole Lindenbaum April 21 2017
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At some point in their career, many employees will experience critical moments in their lives that will affect their work. Your ability to offer excellent support services during these moments of need makes valuable employees feel supported and considered. Efficient, informative, and personalized support encourages your employees to stay with your organization company, rather than look for a new position elsewhere. An HR Service Delivery Platform can help you provide your employees with excellent services, and find effective solutions in the face of big life challenges.
Most likely, employees don’t need to submit a question or request to HR every day, but when they need help and support, you want to ensure they have access to easily navigable information and actions. To show how an HR Service Delivery Platform can help, we’ve outlined 4 scenarios below:
1. An employee’s spouse has accepted a job offer in another city.
The spouse of one of your employees recently accepted a new job and the couple is moving. Your employee is interested in exploring an internal transfer or working remotely, rather than leaving your company. Her HR knowledge portal makes it easy to research her options, and she can find out the requirements for a transfer, where to find current job opportunities, and if she qualifies for a remote work policy. She’ll also easily be able to take action on any of her available options from within the portal. The accessible and comprehensive information found through an HR Service Delivery Platform provides your valued employee with the tools to stay with your company.
2. Your employee encountered sexual harassment at work.
After experiencing sexual harassment at work, your employee is unsure who to report the incident to, or how to make a report. She doesn’t want to find herself in an uncomfortable situation and is considering leaving the company. However, an HR Service Delivery Platform helps her to easily find information on what to do, alleviating fear or uncertainness. Your company can also highlight its anti-harassment policy on the employee portal, so your employee knows that inappropriate behavior will not be tolerated. These resources help reassure and empower your employee, and she’ll feel encouraged to stay on in her role.
3. An employee is thinking about changing roles within the company.
An employee feels bored and unchallenged in his current role. Rather than looking for a new job at a different company, he’s interested in learning about policies regarding internal transfers. Through his employee portal, he can find out exactly what the internal transfer process looks like, helping him prepare for his next steps towards acquiring a new role. Spelling out policies through simple and easy to use technology makes it easy for employees to take action, rather than get frustrated and start looking for a new job.
4. An employee is overwhelmed in his new role.
One of your employees was just promoted and is managing a team for the first time in his career. It’s an exciting opportunity, but the responsibilities are overwhelming for him. An HR Service Delivery Platform allows you to prepare your employee for his new role. Through process automation, you can send him articles from the knowledgebase with relevant content or a new manager video or webinar. You may also send tasks requiring your employee to take specific courses in the Learning Management System (LMS) or asking him to join a new managers peer group. Through a personalized, streamlined process, your employee will be comfortable and successful, and able to manage his responsibilities.
Nicole Lindenbaum is the Director of Product Marketing at PeopleDoc by Ultimate Software. Nicole leads the global messaging strategy for PeopleDoc by translating technology into business benefits HR can actually understand. With significant experience in HR technology, Nicole writes and speaks about HR service delivery, employee experience, digital transformation, and the future of work. Nicole holds a BFA from Syracuse University and an MBA from Washington University in St. Louis. She lives in Brooklyn, NY.