About Shane McCarthy

Shane McCarthy is a global Product Marketer at PeopleDoc, Inc. He writes and speaks about HR service delivery, HR technology, and PeopleDoc, Inc. Prior to PeopleDoc, Shane worked as a marketing strategist for a leading maritime software company. Shane holds a Bachelors of Arts and a Masters of Business Administration from the University of Connecticut. He loves his New York sports teams, even if they don't love him back most of the time.

How conversational care improves the HR and employee experience

At PeopleDoc, we're on a mission to make HR more agile and more productive when delivering service to employees. In addition to providing a great user experience for HR, we're also committed to delivering a consumer-grade employee experience.      We recently outlined how we’re transforming our HR Service Delivery platform so HR can communicate with employees in a natural, secure and flexible setting. This shift to conversational care—a single channel for threading together conversations between employees and HR representatives—increases HR productivity and improves the employee experience.

How to promote diversity and inclusion with HR Service Delivery technology

We all know that diversity and inclusion is important. The sharing of different cultures, beliefs, values and norms has made us smarter, more innovative, empathetic and global. A lot of recent research supports the idea that greater workplace diversity leads to greater profitability, customer centricity and increased employee engagement.   Additionally, more and more socially-conscious Millennials and Gen Z are entering the workforce (33% of today’s workforce and 50% of the workforce by 2020). These workers are attracted to companies with formal, distinct and active inclusion programs—making diversity and inclusion programs a top priority for CEOs.