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The HR Service Delivery Blog

Tips, ideas and inspiration for making HR's job easier and the employee experience better.

About Nicole Lindenbaum

Nicole Lindenbaum is the Director of Product Marketing at PeopleDoc by Ultimate Software. Nicole leads the global messaging strategy for PeopleDoc by translating technology into business benefits HR can actually understand. With significant experience in HR technology, Nicole writes and speaks about HR service delivery, employee experience, digital transformation, and the future of work. Nicole holds a BFA from Syracuse University and an MBA from Washington University in St. Louis. She lives in Brooklyn, NY.

WTF is RPA?

By: Nicole Lindenbaum on April 19th, 2018 HR Operational Efficiency | Est. Read Time: 3 min.

AI, natural language processing, machine learning, robotic process automation, blockchain…there is no shortage of exciting new technology trends. While it’s easy to get caught up in the excitement, it can be challenging for people who don’t work in the software industry to really understand these deeply technical concepts. For example, what does “robotic process automation” actually mean? And what can it do for HR?

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6 Predictions for HR in 2018

By: Nicole Lindenbaum on January 5th, 2018 Digital Transformation  |  HR Operational Efficiency | Est. Read Time: 3 min.

With the holidays behind us and our feet firmly planted in 2018, it’s that time when we share with you PeopleDoc's predictions for HR service delivery, employee experience and digitization in the new year. What will be the top priorities for HR and what will take a back seat? Will this be the year AI finally takes off? What about RPA? Similar to last year, we’ve put together 6 predictions for HR in 2018.  

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Why a Good Onboarding Experience Matters for Your Business

By: Nicole Lindenbaum on December 20th, 2017 Employee Experience  |  Talent and Culture | Est. Read Time: 3 min.

You already know how much first impressions matter: they set a course that is difficult to alter. And it’s no different with new employees. Onboarding is your opportunity to give new hires a great first impression, and good onboarding can help achieve real business results through better retention rates and increased productivity.

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4 Signs of Excellence in an HR Shared Services Model

By: Nicole Lindenbaum on November 16th, 2017 HR Shared Services | Est. Read Time: 3 min.

The benefits of a Shared Services model have already been proven in IT and Finance, and now many organizations are applying the model to HR. A Shared Services model can help HR work faster and more efficiently, and provide employees with great service. Reorganizing into a Shared Services model can be a substantial investment so it’s important to follow best practices to gain optimal results. We’ll take a look at 4 best practices that are critical for your HR Shared Services Center (HRSSC) to operate smoothly so that you can see valuable business results faster.

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How HR Service Delivery Technology Helps High-Growth Companies Scale Quickly

By: Nicole Lindenbaum on November 14th, 2017 HR Service Delivery | Est. Read Time: 3 min.

Fast-growing companies face a multitude of challenges as they scale, from maintaining the appealing work culture of a small start-up to ensuring that internal processes keep up with the changing needs of the company. As you grow, it’s also important that you continue to provide high quality support services and a great employee experience for your expanding workforce.

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3 Ways to Ensure Your HR Shared Service Center Fails

By: Nicole Lindenbaum on November 9th, 2017 HR Shared Services | Est. Read Time: 3 min.

We’ve explored the significant benefits of an HR Shared Service Center -- but reorganizing into a Shared Services model takes real planning to be successful. If you don’t account for a few fundamental priorities, your HR Shared Service Center is sure to fail. Here are the 3 ways that your HRSSC can be avoidably unsuccessful.

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4 Tips for Getting the Most Out of Your HR Technology

By: Nicole Lindenbaum on October 31st, 2017 HR Operational Efficiency | Est. Read Time: 3 min.

The benefits of investing in HR technology are clear: it positively impacts your employees, your HR operations, and your business outcomes. Equipping your HR team with the right technology allows them to work faster and more efficiently too. But it’s it’s not enough to just buy software. To leverage your investment in HR technology and maximize the benefits, there are additional activities you’ll want to consider. In this post, we’ve put together a list of quick tips for getting the most out of your HR technology.

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