In a typical year, half of Unilever France’s 2,200-strong workforce are located at the head office, while the rest are spread across six factories. Naturally, the needs of those working at HQ are a little different than those on the factory floor, presenting a challenge for the HR team. To ensure they could provide the same exceptional experience to all employees, while also enabling more individualized support, the team turned to UKG HR Service Delivery, formerly PeopleDoc, for help moving their HR processes and files onto a unified digital platform.
Teva Pharmaceuticals has more than 40,000 employees spanning 60 different countries. Originally, the America-Israeli pharmaceutical company had seven shared service centers for all those employees—but in 2018, it decided to condense them into just two.
As the Director of Shared Services at Delaware North, a global food service and hospitality company based out of New York, Bernadette Bargnesi has a lot on her plate. Depending on the season, Delaware North has anywhere between 35,000 and 55,000 employees (known as associates) supporting major venues around the globe—from national parks to casinos to ballparks and beyond—with associates primarily working remotely. As if it wasn’t already challenging enough to manage a dispersed workforce of that size, when Delaware North decided to move its headquarters to a new building, the HR team wasn’t able to bring the stacks of paperwork that had been piling up for years. To streamline their sudden pivot to paperless, Bernadette and her team reached out to PeopleDoc.
In 2017, Kniché Clark, VP of HR Operations at Change Healthcare, was tasked with helping to implement a merger with the medical supply company McKesson. Dubbed “Change 2.0” by Kniché and her colleagues, the combined entity provides IT solutions to hospitals, doctors’ offices, insurance companies, and other healthcare-related businesses, with Change Healthcare’s products enabling different systems within the healthcare continuum to talk to one other. Kniché’s role already entailed supervising HR support for over 15,000 active employees spread across seven countries. To integrate staff from the merger into a centralized infrastructure while ensuring HR could continue to service employees’ needs and requests efficiently, she knew that outside solutions were needed. “We were going through…the process of integration of two different companies,” Kniché explains. “With that, we also had some very specific timelines as to when we had to get certain systems set up so that we could operate independently of McKesson, the larger entity of the joint venture.” Here’s how Kniché and her team partnered with PeopleDoc to ensure a successful merger—and smoother processes for HR.
For some HR professionals, the idea of leading a global HR transformation is intimidating. For Adriana Bokel Herde, it’s the foundation of her career. After leading, implementing, and managing digital transformations at organizations both big and small, Adriana has a proven track record of establishing HR as a strategic and innovative business function—and she’s passionate about helping other HR professionals do the same. Today, Adriana is Chief People Officer at Pegasystems, a leader in cloud-based customer engagement software. On an episode of the HR Leaders podcast, she joined Chris Rainey, CEO and co-founder of HRD Leaders, to discuss the first digital HR transformation she ever led, the lessons she learned, and how that experience shaped the rest of her career.
Wolters Kluwer is no stranger to reinventing itself. Over the past 183 years, the company has tackled everything from publishing to digital software, and today helps banks and insurance companies with their compliance and regulatory needs. Its new global HR transformation strategy is only the latest in a long line of large-scale changes that have helped the firm survive—and thrive—for so long.
Sometimes, HR transformation isn’t just beneficial—it’s essential. But how do you overhaul HR at a global company without plunging the workforce into chaos? That was the topic of conversation between PeopleDoc and Sherry Knaszak, VP of HR Transformation at Avis Budget Group, in the enlightening SHRM webinar, From Paper to People: HR Transformation at Avis Budget Group.