About Jolene Nicotina

Jolene Nicotina is the Content Marketing Manager for North America at PeopleDoc, Inc. She works on making sure HR professionals have all the latest information they need related to HR service delivery, HR technology, and PeopleDoc, Inc. Prior to PeopleDoc, Jolene worked in marketing communications for the healthcare technology industry.

2020 Wrap-Up: All The HR Articles You'll Want to Read Before the New Year

The past nine months have been a whirlwind of events that kept HR and business leaders on their toes. Most likely, you didn’t have much—if any—downtime. Now that we’re in the lull before the new year, it’s a good time to catch up on the insights from this year that will equip you for a fresh start in 2021. To make it easy, we compiled our very best how-to articles into a single post. Come back to it whenever you need guidance on navigating the new world of HR and work.

5 Tips for Managing Employee Communications During a Crisis

During a time of crisis, whether it’s the current COVID-19 pandemic or a natural disaster, employees rely on HR and their leaders for trustworthy information. But in these types of situations, your typical process for disseminating news probably doesn’t cut it. There’s more pressure than usual to get information out fast and ensure the facts are right. Considering that, here are a few tips for making sure that employee communications run smoothly.   

How to Manage Different Virtual Worker Personas

The past couple weeks have impacted different businesses in different ways. For those with roles that can be performed from home, many employees and their managers have been thrown into virtual work, with little to no time to prepare.    Even if you’ve had some experience with virtual work, suddenly managing a full-time remote team under the current conditions presents a whole new challenge—and not everyone will adapt to virtual work with the same ease.  

The Top 10 HR Service Delivery Articles of 2019

As we close the door on 2019 and prepare to enter a new decade, we want to take a moment to reflect on the past year. What topics were top of mind for HR services and operations? Read on to revisit our most popular articles.

A Framework for Getting Started With Employee Experience Design

Improving your organization’s employee experience (EX) holds a lot of promise. It’s been shown that a thoughtfully designed EX can result in higher engagement scores, lead to happier customers, and even give your organization’s bottom line a boost. But there has to be a drawback, right? If so many overarching business goals can be traced back to EX, why isn’t every company boasting success?

The Financial ROI of Employee Experience: Stats for Your Business Case

Most HR leaders have accepted the term employee experience (EX) as much more than just a conference room buzzword. It’s a real, strategic initiative that impacts engagement scores along with bottom and top line business results. But while HR may recognize this, executive teams may not. Getting the resources to improve EX can be a struggle when these initiatives are perceived by higher-ups as cost drivers instead of revenue drivers.

The procrastinator's guide to HR Technology Conference 2019

If you’re that rare HR conference-goer who already nailed down which sessions to attend, scheduled one-on-one meetings with vendors, and filled your evenings with networking events and dinners—we salute you. If you’re among the rest (er, most) who tend to tackle these items on the plane ride there, don’t stress. There’s still time to make the most of HR Technology Conference 2019 with our tips: