When you choose to move to a shared services model for HR, you are likely taking stock of all the benefits you can achieve from your reorganization. An HR Shared Service Center (HRSSC) should have a direct positive impact on your service delivery, with many benefits to yield. Here, we’ll take a look at 3 benefits that you can expect from your HRSSC.
Moving HR to a shared services model is an investment. But you should be able to realize significant gains in efficiency, one of the major reasons organizations make this investment to begin with. Through an HRSSC, you will be able to automate processes, reduce manual tasks, and centralize information, which means that less time and resources are required to resolve a request. And saving time otherwise spent on manual and redundant tasks enables your HR team to spend more time on strategic and value-adding work, further increasing your return on investment.
Improve Consistency and Accuracy
HR houses many functions and roles, supporting a variety of employee profiles - which means employees sometimes get varying answers to questions depending on who they talk to, and when. With a shared services model, content is centralized so that every HR rep has access to the same up-to-date information and can answer employees consistently. Standardized global processes also resolve employee requests faster.
Foster A Better Employee Experience
A direct effect of improved HR efficiency is, somewhat obviously, better service delivery. Automated processes, consistent content, and faster service means that employee requests are addressed more quickly and employee questions are answered with accurate, relevant information. This kind of high-level HR Service Delivery means employees have positive interactions with HR, reducing lag time and potential frustration. Fostering positive interactions between employees and HR supports a better employee experience across your organization.
It’s important to keep in mind that in order for your organization to realize these anticipated benefits, your HRSSC needs to be supported in several ways. For instance, it’s crucial for you to establish success metrics so you can measure your HRSSC’s performance and efficiency - and drive continuous improvement. Implementing the right processes and technology will enable the success of your HR Shared Services Center - so you deliver excellent services to employees and achieve valuable business results.
To find out more about what you need to do to move to an HRSSC, check out our HRSSC Checklist!
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Nicole Lindenbaum is the Director of Product Marketing at PeopleDoc by Ultimate Software. Nicole leads the global messaging strategy for PeopleDoc by translating technology into business benefits HR can actually understand. With significant experience in HR technology, Nicole writes and speaks about HR service delivery, employee experience, digital transformation, and the future of work. Nicole holds a BFA from Syracuse University and an MBA from Washington University in St. Louis. She lives in Brooklyn, NY.