When companies think about user experience (UX), it’s almost always in the context of the customer. How is the customer interacting with the website’s interface? Are they able to navigate it easily? Are they finding the support resources they need? But as organizations dedicate more time and energy to improving the employee experience (EX), they’ll also have to broaden their understanding of UX—optimizing the employee user experience across their internal systems. When it’s time to maintain, upgrade, or replace your business’s HR software, here are some tips to help you improve the employee user experience—and boost your overall EX.
Wolters Kluwer is no stranger to reinventing itself. Over the past 183 years, the company has tackled everything from publishing to digital software, and today helps banks and insurance companies with their compliance and regulatory needs. Its new global HR transformation strategy is only the latest in a long line of large-scale changes that have helped the firm survive—and thrive—for so long.
As another year begins, it’s natural to look at what’s ahead. But taking a look back and seeing what’s carried us this far is equally valuable. So instead of chasing the latest trends or making wild predictions for 2020, we thought we’d take a look at some HR mainstays that aren’t going anywhere. These are the strategies that will remain relevant despite shifting workforce trends, generational preferences, technological advancements—or whatever else the future holds.
As we close the door on 2019 and prepare to enter a new decade, we want to take a moment to reflect on the past year. What topics were top of mind for HR services and operations? Read on to revisit our most popular articles.
Improving your organization’s employee experience (EX) holds a lot of promise. It’s been shown that a thoughtfully designed EX can result in higher engagement scores, lead to happier customers, and even give your organization’s bottom line a boost. But there has to be a drawback, right? If so many overarching business goals can be traced back to EX, why isn’t every company boasting success?
Most HR leaders have accepted the term employee experience (EX) as much more than just a conference room buzzword. It’s a real, strategic initiative that impacts engagement scores along with bottom and top line business results. But while you in HR may recognize this, the reality is your executive team may not. Getting the resources to improve EX can be a struggle when these initiatives are perceived by higher-ups as cost drivers instead of revenue drivers.
Sometimes, HR transformation isn’t just beneficial—it’s essential. But how do you overhaul HR at a global company without plunging the workforce into chaos? That was the topic of conversation between PeopleDoc and Sherry Knaszak, VP of HR Transformation at Avis Budget Group, in the enlightening SHRM webinar, From Paper to People: HR Transformation at Avis Budget Group.