For clients who want a deeper partnership to reliably navigate complex HR transformation and achieve expected ROI and adoption, we offer Premium Success Service. Premium Success Service provides an ongoing dedicated Client Success Architect, exclusive access to experts and information, and additional technical resources such as an unlimited access to a staging environment.
WHAT WE OFFER:
The Customer Success Architect Partnership
Premium Success Service customers partner with a long-term designated Customer Success Architect (CSA) from Day 1. Your CSA brings strong HR experience and business acumen along with technical understanding to proactively ensure your investments achieve your HR KPIs and business outcomes.
Expert Advice and Exclusive Access to Knowledge
Benefit from the knowledge and collaboration of HR tech experts in the PeopleDoc network, including custom expert sessions, PeopleDoc University passes, and peer-to-peer networking with other Premium customers.
Additional Technical Resources and Priority Support Handling
Premium Success Service customers receive a greater level of technical resources and support, including access to a Staging environment for testing, direct phone access to PeopleDoc support, 24/7 phone support for Level 1 issues and priority handling of tickets.