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Achieving the full value of HR Shared Services beyond centralization

In order to succeed, a shared service center must do more than reduce the cost of the HR function; it must create the foundation for exceptional HR service delivery.

In this case study presentation, learn how a global financial services company is avoiding the pitfalls of implementing a shared service center, and realizing benefits beyond cost savings by:

  • Establishing global end-to end processes
  • Providing differentiated service to users based on their needs
  • Developing SLAs and metrics to monitor service delivery
  • Creating a flexible HR organization that can adapt with the business

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